Support

Things worth checking first

• A case will not come up. Leave the court field blank and try again — case numbers repeat across districts, and naming the wrong one is the commonest reason a real case looks missing. State, county and municipal courts are not supported yet.
• The docket looks out of date. Every result shows the time the docket was last read. A freshly-checked case is cached briefly before the source is queried again.
• An assistant will not connect. The endpoint is https://casemagic.ai/mcp, and it must be entered exactly. Per-assistant instructions.
• Billing. Subscriptions are managed through the billing portal in your account. Cancelling stops the renewal and keeps everything already collected.

Deleting your data

Email support@casemagic.ai from the address on the account and ask. This removes your account, your matters, your Case Passports and your CaseMail messages. Public court records are not ours to delete and will still exist at the court.

What support cannot do

CaseMagic is not a law firm. Support can help with a lookup, a subscription or a connection. It cannot tell you what to file, when something is due, or what a docket entry means for your case.